Leanne Cutts, Group CMO of HSBC, joins Anda Gansca to talk about the importance of content in guiding the customer journey. It’s become more important than ever for prospective customers to access the information they need quickly and easily.
Providing that access in a curated, digital environment is something that Leanne champions in her work. It was her top priority earlier this year when HSBC was forced to pivot as a result of the COVID-19 pandemic—and has become foundational to HSBC’s future content strategy.
Leanne and Anda also discuss repurposing content for multi-channel usage and the long-lasting impacts of COVID-19.
Note that this bonus episode comes out ahead of our second season. Be on the lookout for Season 2 of Pros & Content this fall.